The COVID-19 outbreak has taken a toll on most businesses in the world. According to a new study conducted by Dun & Bradstreet, 5 million companies worldwide are negatively affected due to the Coronavirus outbreak.
The security industry is assisting many of these businesses during this difficult time by providing services that can help the community and are often at the front line of people helping to flatten the COVID-19 curve.
Security personnel are needed to safeguard establishments while they are temporarily closed. The visibility of security personnel can ensure the safety of a business while everyone is away. Security personnel can ensure that no one can get into a building while the pandemic is ongoing, preventing a possible contaminating of the site, making it safe and secure to return to work and alleviating the possible cost of an expensive decontamination procedure.
Manning entrance and exit points
Strict entrance and exit security and safety protocols are required for businesses and establishments that provide essential services such as supermarkets, banks, hospitals and pharmacies. Security personnel can mandate that safety protocols are followed before individuals enter the building. These include wearing a mask, checking people’s temperature using thermal scanners and spraying alcohol-based sanitizers. Security personnel can also make sure that physical distancing is followed by people inside the building.
Patrolling the area
Patrolling is another in-demand security service during the Coronavirus outbreak, which is quite common in both small and large commercial properties. Patrol officers can help ensure the physical security of buildings after hours and monitor who is onsite after hours. Patrol officers may also be requested to assist staff lock buildings or even escort staff to their vehicle during quiet times, which is even more noticeable now that many people are working from home.
Safety and Detection
Security tools and equipment can help maintain safety and perhaps detect Coronavirus? There are high-end CCTV cameras with sensors that can detect body temperature automatically. The data can be analysed by AI and used to alert people to someone with a raised body temperature. This use of technology has been widely used in Singapore Airport as well as many other very populated areas.
The security industry has seen a growth in demand during the COVID-19 pandemic situation and has played a significant role in battling the Coronavirus crisis.
The security industry is one with the government in helping to flatten the Coronavirus curve so we can all return to our normal lives as soon as possible. Security personnel are highly visible in establishments to remind everyone of the importance of wearing a mask, using alcohol-based hand sanitizers and maintaining physical distancing.
Lastly, it is essential to follow government protocols to prevent the spread of the virus. Everyone should stay at home whenever possible to assist with preventing the spread of the virus.
Please stay at home and stay safe.
There is often a disconnect between what customers expect a security officer to be able to do and what they are lawfully able to do or are obliged to do.
In our time in business we have often received requests for security officers to: “hide on the property and jump out and catch the ….. in the act of stealing. Rough him up a bit and hold him till the police arrive” or “chase him / her and get my stuff back!” … and many more in the same vein. While requests like this might seem reasonable, it is entering into a grey area and the security officer if not careful might expose themselves to accusations of assault, deprivation of liberty, false imprisonment even kidnapping. Consequently, we have turned down these requests for obvious reasons but left the customer feeling dissatisfied.
What are Security Officers actually allowed to do?
It is vital that you know what a security officer is allowed to do and especially what they cannot do so you as a customer also don’t expose yourself to the risk of being held jointly liable for some activity conducted on your behalf.
Security officers receive training for 3 weeks and that training covers a broad range of topics from the law to first aid to self defence. There is not enough time for the course to delve in depth into many of these subjects and the person completing a security operations course is not a martial arts expert, not a licenced law enforcement officer.
What they are able to do though is deter crime, observe people, vehicles, activities and report to the police and the customer. If they are conducting themselves well, they will be a great deterrent to crime taking place on your property. In order to deter crime, they need to be visible and so should be wearing a hi-vis vest or shirt, carry a good torch, conduct regular and random patrols of the property and be very observant.
If you request a security officer from a company, they should be able to find and roster an appropriate guard within 3 – 4 hours of the request and often much quicker. If you need a guard immediately, it is common practice for companies to commence the shift with a mobile patrol officer (because they are already on the road) and replace them with a static guard. Just be aware that mobile patrol officers are usually a little more expensive because you are paying for the ir immediate response and they are being removed from pre-existing work to jour job.
In the event of an alarm activation, it is reasonable to expect the patrol officer to respond within 30 minutes, but this dependent upon external factors like traffic, other alarms and weather. The current Australian Standards dictate a maximum response time of 45 minutes so anything up to this length of time should be invoiceable.
If a mobile patrol officer responds to an alarm response from your property, it is again reasonable to expect them to remain on site if the building is insecure due to a break-in. Often though they wont be able to remain due to the pressing nature of their other jobs and they will request a static guard to take over from them. These static guards should be organised by the company without your involvement – but you should get a report that the site was found to be insecure and a guard was placed at ‘x’ time to ‘y’ time.
Who can organise the security service?
Often customers leave the organisation and provision of guards and mobile patrols to their alarm company – for a fee. You are, however, quite within your right to request a particular company or organise it yourself. Remember you as the customer are in the driving seat and you can ask for whichever company to represent you after hours that you feel best suits your needs.
If you would like to learn more, or receive a quote for your security services, please contact Perth Security Services.
Mobile patrol officers have a very responsible and challenging job that is often misunderstood. In this blog, I will explain briefly a little about the role and hopefully give you an insight into their work.
The biggest difference from a static guard is that a static guard remains on a particular site for the duration of their shift, while a mobile patrol officer is as the name suggests – mobile. They spend a limited amount of time on each site and move to the next site in a planned run over the course of the shift. It can often be hectic, tiring but almost never boring.
Key Responsibilities of a Mobile Patrol Officer
Patrolling includes surveillance and inspection of buildings, construction sites, equipment and sometimes staff. As a mobile patrol officer, it is your job to secure the premises and ensure that all security alarms and equipment are working correctly.
There is usually a need to conduct checks to inspect all the areas of a building to ensure it is physically secure and to provide visible signs that people are alert and on site. Mobile patrol officers act as deterrent to to people intent on breaking into or damaging something and usually cause them to go elsewhere where there is less chance of being seen.
When patrolling, it also essential to be alert and aware of your surroundings. It is important to trust your instincts and call police as soon as you become suspicious of something a little amiss. Very often, mobile patrol officers are the first person on site after a break in and are responsible for keeping the scene as free from contamination as possible to assist the forensic police. Additionally, the patrol officer is responsible for keeping the site secure until released by a static guard or staff.
Mobile patrol officers are dispatched by monitoring companies to respond to an activated security alarm. This could mean that you arrive during a break in or just after. Time is crucial and patrol officers are expected to drop whatever they are doing and go as fast as legally possible to investigate the cause of the alarm.
Often the alarm might be a false activation which just means that after the site is confirmed to be secure, the alarm is reset and the place secured. Sometimes however, the patrol officer is the first person on the scent of a crime and is responsible for securing the site, preventing access by unauthorized people and trying to learn as much as possible to assist the police.
Additionally, mobile patrol officers are also asked to sometimes attend a site to escort customer’s staff to their vehicles after hours, to prevent the possibility of harassment or assault. Again this is a time-crucial task that requires very good planning to avoid being late or wasting time unnecessarily.
Patrol officers are required to write incident reports and take photographs to support the reports. It is essential to be clear and concise when writing incident reports, making sure that all the necessary details are included as the reports are usually read the next day or sometimes even later by people who may not be familiar with the incident. .
Mobile patrolling is one of the most sought after security guard roles due to its diversity, regular shift patterns and focus on accuracy. Most security officers at some point in their security career will aspire to work in the mobile patrol area of security. Before delving into this field though, you should be well informed about the responsibilities and obligations of a mobile patrol officer. After all, it is not an easy task and is definitely not for everyone.
For mobile patrol and security guard services in Perth, reach out to Perth Security Services.
There are various skills that you are expected to gain or develop during the security guard training. The academy will help you develop or gain the skills that you need to acquire to become a successful security guard. You can only become an effective security guard if you have undergone proper training! Would you like to become a professional security guard?
YES! Check out Perth Security Services now! Here are the top 3 skills that you are expected to gain and develop during the security guard training:
High level of alertness
High level of alertness is a skill that you should enhance if you wish to become a highly skilled security guard. You have to be fully alert and ready to protect the welfare of your subject. There are training and exercises which can help you gain a high level of alertness. The security guard training will also expose you to situations which can test your alertness level.
These involve field training and lessons that will enable you to improve your ability to be alert. You are required to attend the sessions regularly to fully acquire and develop your alertness capability. It is important to achieve a high level of alertness and to be focused on the surroundings in your security parameters. An unobservant security guard may jeopardise the safety of his/her subject. So, be alert at all times!
There are different self-defense tactics that should be developed during the security guard training. Learning self-defense is an effective way of protecting your subject. Boxing, martial arts and proper weapon handling are a few self-defense techniques that you are expected to gain during the training. Proper self-defense tactic is needed to ensure safety and protection.
The right self-defense class will teach you how to execute the best defense when engaged in violence or other types of emergency situation. A highly trained security guard should be able to make the subject feel safe and secured at all times.
Moreover, security guard training will also help you acquire important tips for physical and mental conditioning. Physical and mental conditioning can ensure alertness and the capability to protect the welfare of individuals and properties.
Ability to control an emergency situation
It is the responsibility of the security guard to contain the emergency situation until help arrives. It is also important that you keep yourself calm and the people involved during any situation. In addition, the security guard training will allow you to gain knowledge on how to handle different types of emergency situation. These include responding to alarms, break-ins, quakes and other situation. There are certain protocols that you should be aware of. The academy will teach you how to effectively execute those protocols in any situation.
Remember: It is your responsibility to control the situation and minimise casualties and other injuries.
Look: If you are aiming to land a stable career in the security industry, you are required to attend the security guard training. The training will enlighten you about the different protocols that you need to execute in a specific situation. In addition, you also need to train to ensure that you can protect the welfare of properties and individuals by your watch.
So, get trained now!
Be a licensed security guard.
For details about security guard training, reach out to Perth Security Services now!
Crowd management is a key part of hosting an event. However, most event coordinators often overlook this element of security when putting together an event. To ensure a smooth and unproblematic event, it is important that you take into mind how to control crowds of customers and clients. This is particularly important for public events and sales such as ‘Black Friday’ when a huge turnover is expected.
In this blog post, we highlight the importance of crowd management and how the PSTA’s security training program can help you achieve this.
Why is crowd management important?
Without a proper crowd management strategy in place, events often turn into chaos because of mismanagement and lack of planning. Depending on what the event is, the absence of a crowd control team can lead to injuries and stampedes. In fact, huge crowds also provide thieves with the opportunity to steal personal belongings of people coming to the event.
A crowd management strategy, that is led by a crowd control expert, is the right way to overcoming these problems. A trained crowd controller is capable of clearly defining responsibilities to your security team. A clear system should be put into place for queuing and people management that should be understandable by both the customers and the staff.
How the PSTA can help:
The PSTA provides a security training program that covers all the basics of crowd control. By providing this training to your security team, particularly the security head, you can have an in-house crowd controller who can help you develop and execute your own crowd management strategy. As part of the training program, the PSTA covers the following areas of crowd control:
- How to follow workplace safety procedures and respond to risk situations.
- How to manage and control the security of large audiences in varying scenarios.
- How to communicate effectively through verbal and written communication.
- How to protect the safety of people, and apply first aid in the case of injuries.
- How to control access points including entry and exit points.
- How to monitor and control crowd and individual behaviors.
- How to manage conflicts within crowds through negotiation.
A tailored crowd management strategy will help you make sure that your next mega event is safe and secure. If you would like to learn more about how to manage crowds safely, reach out to us. Our crowd control experts would love to guide you further.
A key part of security is to understand, evaluate, and respond to risks. As a security officer, it is your responsibility to be able to analyze the degree and nature of a security risk and determine an adequate response for it. As part of the Certificate II in Security Operations – CPP20212, a core unit is CPPSEC2004B that deals with risk situations and how to respond to them.
In this blog post, we break down the CPPSEC2004B component of the CPP20212 to outline how you can learn the key skill of responding to security risk situations through our training program.
Identifying and understanding security risk situations:
The first and most important part of responding to risk situations is to understand what a security risk situation is and how to understand it. Therefore, as part of our training, we educate you about potential risk situations and how you can make use of appropriate tools and methods to assess the nature and degree of the risk to self, others, premises, and property. This will include training to identify OHS (Occupational Health and Safety) requirements and apply the relevant risk control measures to ensure the safety of self, others, and property.
- Responding to security risks:
Once you have identified the risk, the next step is to respond to the security risk. As part of this training, you will be put through various security risk situation simulations so that you can learn how to devise appropriate responses to such situations. The goal of a response will be to maximize the security and safety of self, others, and property. Our comprehensive training program will cover the relevant techniques for responding to risk and documenting them for future reference.
- Assisting in reviewing the response to a security risk situation:
As a security officer, it is necessary that you can not just handle security risk situations on your own but participate in the review and debriefing processes of other security risk situations as well. In this phase of the training, you will be taught about observational and communication skills that will enable you to comprehensively review situations in a concise, clear and constructive manner.
Being able to respond to security risk situations is an important personal skill and a mandatory requirement for security officers. If you would like to learn more about how the PSTA’s security training program helps you acquire this skill, get in touch with our security experts today.
A security program is necessary for organizations that are looking to ensure a safe workplace environment. However, it can be difficult to set up your security program initially because of the various factors associated with security such as risk management and threat analysis. In this blog post, we highlight the four priorities that should be a part of every security program.
1. Understanding the threats:
Make sure that your security team is up-to-date with the evolving threats. Learn about the trends in local, state, national, and global criminal activity to understand how these can impact your organization. Consider how these threats can impact your employees, customers, and property. Review the threats and discuss how to deal with them with your security team on a regular basis.
2. Develop a plan for responding to emergencies:
Your security program should not be all about preventing attacks but instead should also include damage control. In the case that the worst does happen, an emergency response plan will help you keep everyone safe and limit the damage. An emergency response plan should contain clear instructions for designated security roles and responsibilities, business continuity, evacuation protocols, and internal communication.
3. Identify pre-operational surveillance:
Criminals often conduct pre-operational surveillance to identify loopholes in security before planning an attack. Through this activity, criminals identify building vulnerabilities, access points, security protocols, and egress points. It is important that your security team takes a proactive approach to identify any activities that could be a part of pre-operational surveillance. These could include the use of binoculars indoors, photography, videography, and other suspicious unnatural behavior.
4. Train your employees:
Providing basic security training to employees can go a long way in ensuring workplace safety. Training should include educating employees about security protocols, basic unarmed self-defense, and how to respond to risk situations. The PSTA provides a comprehensive security training program that helps you prevent and mitigate security risks by providing the necessary education and training to employees and staff.
Developing a complete security program can be a complex and lengthy process. It involves a number of steps of planning, coordinating, and execution. We have recommended four priorities that every organization should include in their customized security program.
If you would like to learn more about how to develop a security program for your organization reach out to us. Our professional security experts will get in touch with you right away.
Are you looking to become a certified security officer? Do you know that one of the first steps towards joining a security team is to get the essential training? Perth Security Training Academy (PSTA) provides individuals with state-of-the-art and professional training. Through our training program, you can add valuable security skills to your portfolio.
How you can benefit by choosing PSTA:
The PSTA’s security training program offers a range of benefits to individuals which include the following:
- A success rate of 91% in all independent tests with free after-assessment training for individuals who are unable to pass the test.
- Professional security trainers teach you about the basics of security including how to communicate effectively, respond to security risks, and follow workplace safety procedures.
- Flexibility to join the training program at day or night. The night program is a suitable choice for individuals working during the day.
- We provide training for getting certified for CPP20212 (Security Operations or Crowd Control) and HLTAID003 (First Aid). This includes guidance on how to follow with security standards and protocols.
- Our comfortable and carefully designed premises are best suited for adult security organizations.
The CPP20212 Certification:
The CPP20212 is one of the most valuable certifications for individuals looking to work in the security industry. It provides a wide range of employment opportunities including roles in sporting events, shopping centers, and industrial sites. By getting licensed under the CPP20212, you can open doorways to a rewarding and exciting career in security.
Join the PSTA today to get your security guard license to begin working as a Crowd Controller or (Unarmed) Security Officer. If you have any questions regarding our training program or the CPP20212 certification, feel free to reach out to us right away.
Security training programs enable individuals to learn about the essentials of security. Most programs aim to help individuals open pathways to a career in security. There are various roles that professionals within the security industry can take up including security officers, crowd controllers, and guards. In this blog post, we cover the basics of security training programs.
The importance of a security training program:
A number of states in Australia have formal training standards that officers must follow in order to become licensed. In the past, training may have been provided on-the-job, but now it is mandatory for individuals to become certified before taking up a role in the security industry.
Security training programs teach individuals about the basics of following security standards and help them develop skills in first aid, observation, risk management, investigation, crowd control, verbal and written communication, and crisis management.
Through a security training program such as the one offered by the PSTA, individuals can achieve the Certificate II in Security Operations – CPP20212. This certification is the minimum requirement for individuals to get licensed as a security professional in Perth.
Earn the necessary experience:
Most employers look for a certain level of experience when hiring a security officer or crowd controller. A comprehensive security training program such as the one offered by the PSTA helps you prepare for these job roles by training you under real-world environment. Our state-of-the-art on-premise facility and professional security trainers teach you exactly how to tackle real-world security situations. We put you through a number of drills and simulations to help you earn the necessary experience for working in the security industry.
If you would like to learn more about the security training program at PSTA or how we can help you get licensed as a security officer, contact us right away.